Client Services

Client Services is a multi-disciplinary practice that focuses on providing excellent customer service to maintain, enhance and nurture business relationships with clients. Coursera's Client Services catalogue helps you build the necessary skills to excel in client-facing roles. You'll learn about effective communication strategies, client needs assessment, problem-solving techniques, and strategies for improving client satisfaction. Additionally, you'll also understand how to foster long-term client relationships, handle customer complaints, and manage client expectations to foster brand loyalty and improve the overall customer experience. Develop your skills to become an exceptional client services professional, essential to any successful business operation.