• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Coursera
  • Online Degrees
  • Careers
  • Log In
  • Join for Free
    Coursera
    • Browse
    • Telephone Skills
    Skip to search results

    Filter by

    Subject
    Required
     *

    Language
    Required
     *

    The language used throughout the course, in both instruction and assessments.

    Learning Product
    Required
     *

    Build job-relevant skills in under 2 hours with hands-on tutorials.
    Learn from top instructors with graded assignments, videos, and discussion forums.
    Learn a new tool or skill in an interactive, hands-on environment.
    Get in-depth knowledge of a subject by completing a series of courses and projects.
    Earn career credentials from industry leaders that demonstrate your expertise.
    Earn your Bachelor’s or Master’s degree online for a fraction of the cost of in-person learning.
    Earn a university-issued career credential in a flexible, interactive format.
    Graduate level learning within reach.

    Level
    Required
     *

    Duration
    Required
     *

    Skills
    Required
     *

    Subtitles
    Required
     *

    Educator
    Required
     *

    Results for "telephone skills"

    • U

      University of North Texas

      Bachelor of Science in General Business

      Skills you'll gain: Operations Management, Mediation, Compensation and Benefits, Organizational Change, Event Management, Grammar, Sales Process, Data Mining, Data Visualization, Marketing Planning, Design Thinking, Global Marketing, Probability & Statistics, Social Studies, Cultural Diversity, Digital Media Strategy, Organizational Leadership, Political Sciences, Music History, Sociology

      Earn a degree

      Degree · 1 - 4 Years

    • Status: Free Trial
      Free Trial
      C

      Coursera

      Deep Learning with PyTorch

      Skills you'll gain: Network Architecture

      Intermediate · Course · 1 - 4 Weeks

    • U

      University of Huddersfield

      BSc Data Science

      Skills you'll gain:

      Earn a degree

      Degree · 1 - 4 Years

    • Status: Preview
      Preview
      L

      LearnQuest

      Foundations of Agent-Based AI Systems

      Skills you'll gain: Agentic systems, System Design and Implementation, Artificial Intelligence, Solution Design, Unified Modeling Language, Solution Architecture, Performance Metric, Requirements Analysis, Performance Analysis, Workflow Management, Prototyping, Stakeholder Communications, Business Priorities, Benchmarking

      Beginner · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      L

      LearnQuest

      Foundations of No-Code AI for Real-World Applications

      Skills you'll gain: Data Ethics, No-Code Development, Data Cleansing, Artificial Intelligence, Data Processing, Business Solutions, Machine Learning, Business Metrics, Data Storytelling, Usability, User Experience Design, Application Design, Generative AI, Business Analytics, Application Deployment, Scalability, Data Validation, Dashboard, Compliance Management, Automation

      Beginner · Course · 1 - 4 Weeks

    • Status: Free
      Free
      C

      Coursera Project Network

      AI Sales Calling with Vapi: Automated SAAS Demo Scheduler

      Skills you'll gain: Make.com, JSON, Outbound Calls, Application Programming Interface (API), Phone Sales, Booking (Sales), Setting Appointments, Sales Development, Sales Pipelines, No-Code Development, Technical Sales, Automation, AI Personalization, Scheduling, Personalized Service

      Intermediate · Guided Project · Less Than 2 Hours

    • Status: Free
      Free
      A

      Amazon Web Services

      Amazon Connect Conversational Interfaces Fundamentals

      Skills you'll gain: Natural Language Processing, Amazon Web Services, Self Service Technologies, Usability, Human Computer Interaction, Human Machine Interfaces, Security Requirements Analysis, Service Level

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      A

      Arizona State University

      Teach English Now! Second Language Listening, Speaking, and Pronunciation

      Skills you'll gain: Oral Comprehension, Teaching, English Language, Language Competency, Language Learning

      4.9
      Rating, 4.9 out of 5 stars
      ·
      2K reviews

      Beginner · Course · 1 - 3 Months

    • C

      Coursera Project Network

      Simulation of Call Centre Operations Using R Simmer

      Skills you'll gain: Simulations, Resource Management, Call Center Experience, Process Management, Workflow Management, Data Analysis, Process Analysis, Plot (Graphics), R Programming, Statistical Analysis, Statistical Modeling

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Free Trial
      Free Trial
      I

      Icahn School of Medicine at Mount Sinai

      Voice Disorders: What Patients and Professionals Need to Know

      Skills you'll gain: Speech Language Pathology, Patient Evaluation, Patient Treatment, Physiology, Clinical Assessment, Surgery, Anatomy

      4.9
      Rating, 4.9 out of 5 stars
      ·
      214 reviews

      Intermediate · Course · 1 - 3 Months

    • Status: Free
      Free
      G

      Georgia Institute of Technology

      Lesson | Express Yourself: Pronunciation

      Skills you'll gain: English Language, Language Competency, Oral Comprehension, Language Learning

      4.6
      Rating, 4.6 out of 5 stars
      ·
      430 reviews

      Mixed · Course · 1 - 4 Weeks

    • G

      Google Cloud

      Dialogflow CX: Enable IVR Features for your Voice Agent

      Skills you'll gain: Self Service Technologies, Development Testing, User Acceptance Testing (UAT), Natural Language Processing

      Beginner · Project · Less Than 2 Hours

    1…507508509510

    In summary, here are 10 of our most popular telephone skills courses

    • Bachelor of Science in General Business: University of North Texas
    • Deep Learning with PyTorch: Coursera
    • BSc Data Science: University of Huddersfield
    • Foundations of Agent-Based AI Systems: LearnQuest
    • Foundations of No-Code AI for Real-World Applications: LearnQuest
    • AI Sales Calling with Vapi: Automated SAAS Demo Scheduler: Coursera Project Network
    • Amazon Connect Conversational Interfaces Fundamentals: Amazon Web Services
    • Teach English Now! Second Language Listening, Speaking, and Pronunciation: Arizona State University
    • Simulation of Call Centre Operations Using R Simmer: Coursera Project Network
    • Voice Disorders: What Patients and Professionals Need to Know: Icahn School of Medicine at Mount Sinai

    Other topics to explore

    Arts and Humanities
    338 courses
    Business
    1095 courses
    Computer Science
    668 courses
    Data Science
    425 courses
    Information Technology
    145 courses
    Health
    471 courses
    Math and Logic
    70 courses
    Personal Development
    137 courses
    Physical Science and Engineering
    413 courses
    Social Sciences
    401 courses
    Language Learning
    150 courses

    Coursera Footer

    Technical Skills

    • ChatGPT
    • Coding
    • Computer Science
    • Cybersecurity
    • DevOps
    • Ethical Hacking
    • Generative AI
    • Java Programming
    • Python
    • Web Development

    Analytical Skills

    • Artificial Intelligence
    • Big Data
    • Business Analysis
    • Data Analytics
    • Data Science
    • Financial Modeling
    • Machine Learning
    • Microsoft Excel
    • Microsoft Power BI
    • SQL

    Business Skills

    • Accounting
    • Digital Marketing
    • E-commerce
    • Finance
    • Google
    • Graphic Design
    • IBM
    • Marketing
    • Project Management
    • Social Media Marketing

    Career Resources

    • Essential IT Certifications
    • High-Income Skills to Learn
    • How to Get a PMP Certification
    • How to Learn Artificial Intelligence
    • Popular Cybersecurity Certifications
    • Popular Data Analytics Certifications
    • What Does a Data Analyst Do?
    • Career Development Resources
    • Career Aptitude Test
    • Share your Coursera Learning Story

    Coursera

    • About
    • What We Offer
    • Leadership
    • Careers
    • Catalog
    • Coursera Plus
    • Professional Certificates
    • MasterTrack® Certificates
    • Degrees
    • For Enterprise
    • For Government
    • For Campus
    • Become a Partner
    • Social Impact
    • Free Courses
    • ECTS Credit Recommendations

    Community

    • Learners
    • Partners
    • Beta Testers
    • Blog
    • The Coursera Podcast
    • Tech Blog

    More

    • Press
    • Investors
    • Terms
    • Privacy
    • Help
    • Accessibility
    • Contact
    • Articles
    • Directory
    • Affiliates
    • Modern Slavery Statement
    • Manage Cookie Preferences
    Learn Anywhere
    Download on the App Store
    Get it on Google Play
    Logo of Certified B Corporation
    © 2025 Coursera Inc. All rights reserved.
    • Coursera Facebook
    • Coursera Linkedin
    • Coursera Twitter
    • Coursera YouTube
    • Coursera Instagram
    • Coursera TikTok