Skills you'll gain: User Experience Design, User Story, Prototyping, Wireframing, User Centered Design, Ideation, Conceptual Design, Interaction Design, User Interface (UI), Usability Testing, Storyboarding, Mockups, User Research

Skills you'll gain: Active Listening, De-escalation Techniques, Customer Service, Empathy, Transaction Processing, Cash Register Operation, Customer Complaint Resolution, Retail Store Operations, Problem Solving, Time Management, Conflict Management, Root Cause Analysis, Non-Verbal Communication, Communication

Skills you'll gain: Service Management, Information Technology Infrastructure Library, Customer experience improvement, IT Service Management, Service Improvement, Change Control, IT Management, Information Technology Architecture, Technical Management, Security Management, Enterprise Architecture, Continuous Improvement Process, Service Design, Agile Methodology, Governance, Risk Management Framework, Quality Improvement, Organizational Structure, IT Infrastructure, Strategic Partnership

Skills you'll gain: CI/CD, Continuous Integration, Application Deployment, Microsoft Azure, Cloud Services, Continuous Deployment, DevOps, Cloud Applications, Cloud Security, Application Performance Management, Microsoft Copilot, System Monitoring, Automation, Scripting, Debugging

Skills you'll gain: Energy and Utilities, Case Studies, Transportation Management, Electrical Power, Facility Management, Water Sustainability, Operations Management, Civil Engineering, Stakeholder Management, Sustainable Development, Project Management, Environmental Issue, Socioeconomics

Skills you'll gain: Banking Services, Banking, Financial Analysis, Financial Statements, Retail Banking, Commercial Banking, Financial Services, Balance Sheet, Customer Analysis, Income Statement, Lending and Underwriting

Skills you'll gain: Mental Health, Cultural Diversity, Health Disparities, Health Assessment, Stress Management, Human Development, Positive Airway Pressure (CPAP/BiPAP), Patient Treatment, Treatment Planning, Mental Health Diseases and Disorders, Physiology, Chronic Diseases, Mindfulness

Skills you'll gain: FinTech, Portfolio Management, Consumer Lending, Return On Investment, Lending and Underwriting, Financial Services, Risk Analysis, Investment Management, Investments, Fundraising and Crowdsourcing, Financial Market, Risk Management, Case Studies, Consumer Behaviour

Skills you'll gain: Negotiation, Event Planning, Business Correspondence, Business Writing, Business Communication, Verbal Communication Skills, Planning, Proposal Development, Decision Making, Customer Complaint Resolution

Skills you'll gain: Customer experience strategy (CX), Service Design, Change Management, Hospitality Management, Social Media Marketing, Process Mapping, Key Performance Indicators (KPIs), Social Media, Hospitality and Food Services, Design Thinking, Brand Marketing, Service Management, Customer experience improvement, Digital Marketing, Design, Social Media Management, Prototyping, Content Marketing, Leadership, Search Engine Optimization

Skills you'll gain: Instructional Strategies, Teaching, Education Software and Technology, Mathematics Education, Simulations, Peer Review, Human Computer Interaction

Skills you'll gain: Team Management, Quality Assurance, Risk Management, Procurement, Project Risk Management, People Management, Project Management, Quality Management, Cost Management, Project Planning, Resource Management