• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Coursera
  • Online Degrees
  • Careers
  • Log In
  • Join for Free
    Coursera
    • Browse
    • De Escalation Techniques
    Skip to search results

    Filter by

    Subject
    Required
     *

    Language
    Required
     *

    The language used throughout the course, in both instruction and assessments.

    Learning Product
    Required
     *

    Build job-relevant skills in under 2 hours with hands-on tutorials.
    Learn from top instructors with graded assignments, videos, and discussion forums.
    Learn a new tool or skill in an interactive, hands-on environment.
    Get in-depth knowledge of a subject by completing a series of courses and projects.
    Earn career credentials from industry leaders that demonstrate your expertise.
    Earn career credentials while taking courses that count towards your Master’s degree.
    Earn your Bachelor’s or Master’s degree online for a fraction of the cost of in-person learning.
    Earn a university-issued career credential in a flexible, interactive format.

    Level
    Required
     *

    Duration
    Required
     *

    Skills
    Required
     *

    Subtitles
    Required
     *

    Educator
    Required
     *

    Results for "de-escalation techniques"

    • P

      Packt

      Assertiveness Skills

      Skills you'll gain: Assertiveness, Empowerment, Professional Development, Verbal Communication Skills, Communication, Leadership, Leadership Development, Influencing, Conflict Management, Negotiation, Empathy, Decision Making

      4.1
      Rating, 4.1 out of 5 stars
      ·
      7 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      S

      Starweaver

      Tools and Techniques for Managing Stress

      Skills you'll gain: Stress Management, Resilience, Emotional Intelligence, Time Management, Personal Development, Mindfulness, Adaptability, Productivity, Prioritization, Personal Care, Relationship Building, Leadership

      4.7
      Rating, 4.7 out of 5 stars
      ·
      34 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Free Trial
      Free Trial
      F

      Fractal Analytics

      Advanced Data Techniques for Enterprise AI Systems

      Skills you'll gain: Data Governance, Metadata Management, Data Ethics, Data Management, Data Architecture, Interoperability, Data Strategy, Data Store, Responsible AI, Generative AI Agents, Threat Modeling, Data Storage, Data Pipelines, Data Processing, Data Security, Zero Trust Network Access, Large Language Modeling, Agentic systems, Machine Learning

      Intermediate · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      C

      Coursera Instructor Network

      Crafting Business Presentations, Proposals, Crisis Comms

      Skills you'll gain: Proposal Writing, Business Communication, Business Writing, Writing, Crisis Management, Persuasive Communication, Strategic Communication, Corporate Communications, Verbal Communication Skills, Sales Presentations, Presentations, Public Speaking, Storytelling

      5
      Rating, 5 out of 5 stars
      ·
      9 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Free Trial
      Free Trial
      L

      LearnKartS

      Stress Management Techniques

      Skills you'll gain: Teamwork, Occupational Health, Self-Discipline

      4.7
      Rating, 4.7 out of 5 stars
      ·
      13 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      I

      Imperial College London

      Creative Thinking: Techniques and Tools for Success

      Skills you'll gain: Creative Thinking, Brainstorming, Ideation, Creativity, Cognitive flexibility, Problem Solving, Collaboration

      4.7
      Rating, 4.7 out of 5 stars
      ·
      5K reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      U

      University of California, Irvine

      Conflict Resolution Skills

      Skills you'll gain: Active Listening, Conflict Management, Social Skills, Communication Strategies, Interpersonal Communications, Mediation, De-escalation Techniques, Verbal Communication Skills, Communication, Cooperation, Collaboration, Planning, Decision Making

      4.5
      Rating, 4.5 out of 5 stars
      ·
      1.1K reviews

      Mixed · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      G

      Google

      Put It to Work: Prepare for Cybersecurity Jobs

      Skills you'll gain: Incident Response, Computer Security Incident Management, Incident Management, Cybersecurity, Cyber Threat Intelligence, Security Management, Security Awareness, Data Ethics, Data Security, Personally Identifiable Information, Technical Communication, Artificial Intelligence

      4.8
      Rating, 4.8 out of 5 stars
      ·
      5.8K reviews

      Beginner · Course · 1 - 3 Months

    • Status: Preview
      Preview
      Y

      Yale University

      Everyday Parenting: The ABCs of Child Rearing

      Skills you'll gain: Applied Behavior Analysis, Behavior Management, Positive Behavior Support, Parent Communication, Mental Health Diseases and Disorders, Child Development, Problem Solving

      4.9
      Rating, 4.9 out of 5 stars
      ·
      3.1K reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      E

      ESSEC Business School

      Negotiation, Mediation, and Conflict Resolution - Capstone Project

      Skills you'll gain: Mediation, Negotiation, Conflict Management, Cultural Diversity, Case Studies, Communication Strategies, Analysis, Value Propositions, Consultative Approaches, Peer Review, Process Design, Interpersonal Communications, Active Listening

      4.8
      Rating, 4.8 out of 5 stars
      ·
      263 reviews

      Intermediate · Course · 1 - 3 Months

    • P

      Packt

      Handling Difficult Conversations

      Skills you'll gain: Conflict Management, Assertiveness, Leadership, Professionalism, Interpersonal Communications, De-escalation Techniques, Emotional Intelligence, People Management, Communication, Constructive Feedback, Empathy

      5
      Rating, 5 out of 5 stars
      ·
      8 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      C

      Coursera Instructor Network

      Effective Strategies for Improving Employee Retention 

      Skills you'll gain: Employee Retention, Employee Engagement, Employee Training, Employee Surveys, Employee Performance Management, Diversity and Inclusion, Workforce Planning, Compensation and Benefits, Telecommuting, Workforce Management, Constructive Feedback, Culture Transformation, Virtual Teams, Mental Health Diseases and Disorders

      4.7
      Rating, 4.7 out of 5 stars
      ·
      12 reviews

      Beginner · Course · 1 - 4 Weeks

    1234…548

    In summary, here are 10 of our most popular de-escalation techniques courses

    • Assertiveness Skills: Packt
    • Tools and Techniques for Managing Stress: Starweaver
    • Advanced Data Techniques for Enterprise AI Systems: Fractal Analytics
    • Crafting Business Presentations, Proposals, Crisis Comms: Coursera Instructor Network
    • Stress Management Techniques: LearnKartS
    • Creative Thinking: Techniques and Tools for Success: Imperial College London
    • Conflict Resolution Skills: University of California, Irvine
    • Put It to Work: Prepare for Cybersecurity Jobs: Google
    • Everyday Parenting: The ABCs of Child Rearing: Yale University
    • Negotiation, Mediation, and Conflict Resolution - Capstone Project: ESSEC Business School

    Other topics to explore

    Arts and Humanities
    338 courses
    Business
    1095 courses
    Computer Science
    668 courses
    Data Science
    425 courses
    Information Technology
    145 courses
    Health
    471 courses
    Math and Logic
    70 courses
    Personal Development
    137 courses
    Physical Science and Engineering
    413 courses
    Social Sciences
    401 courses
    Language Learning
    150 courses

    Coursera Footer

    Technical Skills

    • ChatGPT
    • Coding
    • Computer Science
    • Cybersecurity
    • DevOps
    • Ethical Hacking
    • Generative AI
    • Java Programming
    • Python
    • Web Development

    Analytical Skills

    • Artificial Intelligence
    • Big Data
    • Business Analysis
    • Data Analytics
    • Data Science
    • Financial Modeling
    • Machine Learning
    • Microsoft Excel
    • Microsoft Power BI
    • SQL

    Business Skills

    • Accounting
    • Digital Marketing
    • E-commerce
    • Finance
    • Google
    • Graphic Design
    • IBM
    • Marketing
    • Project Management
    • Social Media Marketing

    Career Resources

    • Essential IT Certifications
    • High-Income Skills to Learn
    • How to Get a PMP Certification
    • How to Learn Artificial Intelligence
    • Popular Cybersecurity Certifications
    • Popular Data Analytics Certifications
    • What Does a Data Analyst Do?
    • Career Development Resources
    • Career Aptitude Test
    • Share your Coursera Learning Story

    Coursera

    • About
    • What We Offer
    • Leadership
    • Careers
    • Catalog
    • Coursera Plus
    • Professional Certificates
    • MasterTrack® Certificates
    • Degrees
    • For Enterprise
    • For Government
    • For Campus
    • Become a Partner
    • Social Impact
    • Free Courses
    • ECTS Credit Recommendations

    Community

    • Learners
    • Partners
    • Beta Testers
    • Blog
    • The Coursera Podcast
    • Tech Blog

    More

    • Press
    • Investors
    • Terms
    • Privacy
    • Help
    • Accessibility
    • Contact
    • Articles
    • Directory
    • Affiliates
    • Modern Slavery Statement
    • Manage Cookie Preferences
    Learn Anywhere
    Download on the App Store
    Get it on Google Play
    Logo of Certified B Corporation
    © 2025 Coursera Inc. All rights reserved.
    • Coursera Facebook
    • Coursera Linkedin
    • Coursera Twitter
    • Coursera YouTube
    • Coursera Instagram
    • Coursera TikTok