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    Technical Support Courses Online

    Study technical support for customer service excellence. Learn to troubleshoot, resolve issues, and support users.

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    Explore the Technical Support Course Catalog

    • Status: Free Trial
      Free Trial
      I

      Infosec

      Technical Deep Dive with Incident Response Tools

      Skills you'll gain: Incident Response, Computer Security Incident Management, Endpoint Detection and Response, Cyber Threat Hunting, Cyber Threat Intelligence, Cyber Operations, Intrusion Detection and Prevention, Threat Detection, Cyber Attacks, Cyber Security Assessment, Cybersecurity, Network Security, Network Monitoring, Data Security, Network Analysis, Exploitation techniques, Malware Protection, Vulnerability Assessments, Operating Systems

      4.8
      Rating, 4.8 out of 5 stars
      ·
      88 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Preview
      Preview
      C

      Coursera Instructor Network

      Designing a Customer Support Chatbot Using Flowise

      Skills you'll gain: ChatGPT, User Interface (UI), No-Code Development, Self Service Technologies, LLM Application, Customer Support, Generative AI, Artificial Intelligence, Web Content, Quality Assurance

      4.4
      Rating, 4.4 out of 5 stars
      ·
      12 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free
      Free
      C

      Coursera Project Network

      Dashboards in Qlik Sense: Decision-Support Dashboards

      Skills you'll gain: Interactive Data Visualization, Exploratory Data Analysis, Dashboard, Data Visualization Software, Data Integration, Heat Maps, Spatial Data Analysis, Data-Driven Decision-Making, Decision Support Systems, Business Intelligence Software, Geospatial Information and Technology, Data Mapping

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Free Trial
      Free Trial
      C

      Cinematic Health

      Job Demand, Essential Technical Skills, & Dementia Care

      Skills you'll gain: Hospice, Basic Nursing Skills, Caregiving, Chronic Diseases, Basic Patient Care, Family Support, Long Term Care, Nursing Care, Vital Signs, Direct Patient Care, Nursing Homes, Psychiatric And Mental Health Nursing, Geriatrics, Patient Education and Support, Dignity in Care, Behavior Management, Health Care, Patient-centered Care, Hand Hygiene, Activities of Daily Living (ADLs)

      Beginner · Course · 1 - 3 Months

    • C

      Coursera Project Network

      Support for Visual Processing with Microsoft Word

      Skills you'll gain: Education Software and Technology, Microsoft Office

      4.8
      Rating, 4.8 out of 5 stars
      ·
      8 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Free Trial
      Free Trial
      J

      Johns Hopkins University

      The Social and Technical Context of Health Informatics

      Skills you'll gain: Health Informatics, Health Technology, Health Systems, Health Policy, Health Care, Informatics, Healthcare Industry Knowledge, Health Information Management and Medical Records, Health Information Management, Information Technology, Health Care Procedure and Regulation, Health Insurance Portability And Accountability Act (HIPAA) Compliance, System Requirements, Interoperability, Electronic Medical Record, Data Literacy, Data Sharing, Technology Strategies, Medical Imaging, Emerging Technologies

      4.3
      Rating, 4.3 out of 5 stars
      ·
      551 reviews

      Beginner · Course · 1 - 4 Weeks

    • C

      Coursera Project Network

      Create Customer Support Data with Microsoft Excel

      Skills you'll gain: Microsoft Excel, Data Validation, Customer Data Management, Excel Formulas, Microsoft 365, Customer Relationship Management, Data Entry, Spreadsheet Software, Customer Service, Data Security, Data Management, Invoicing, User Accounts, Editing

      5
      Rating, 5 out of 5 stars
      ·
      11 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Free Trial
      Free Trial
      U

      University of California, Davis

      Annual Campaigns: Building a Case for Support

      Skills you'll gain: Fundraising, Campaign Management, Direct Marketing, Customer Relationship Building, Target Audience, Email Marketing, Telemarketing, Lead Generation, Event Management, Data-Driven Decision-Making, Communication Strategies

      4.2
      Rating, 4.2 out of 5 stars
      ·
      51 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      U

      University of Cape Town

      Disability Inclusion in Education: Building Systems of Support

      Skills you'll gain: Disabilities, Visual Impairment Education, Developmental Disabilities, Special Education, Instructional Strategies, Student Support and Services, Educational Materials, Teaching, Social Justice, Pedagogy, Differentiated Instruction, Instructional Design, Diversity Equity and Inclusion Initiatives, Diversity Awareness, Curriculum Development, Working With Children

      4.9
      Rating, 4.9 out of 5 stars
      ·
      834 reviews

      Beginner · Course · 1 - 3 Months

    • Status: New
      New
      Status: Preview
      Preview
      C

      Coursera Instructor Network

      Data and Machine Learning for Technical Product Managers

      Skills you'll gain: Technical Communication, Technical Product Management, Program Evaluation, Performance Metric, Data Analysis, Agile Methodology, Project Management, Analytics, Stakeholder Communications, Communication, Data-Driven Decision-Making, Machine Learning, Large Language Modeling, R Programming, Data Visualization

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free
      Free
      C

      Coursera Project Network

      Build a Chatbot with Voiceflow: Ecommerce Customer Support

      Skills you'll gain: Application Deployment, Customer Support, ChatGPT, Product Support, Customer Inquiries, No-Code Development, Customer Service, E-Commerce, Order Management, AI Personalization, User Requirements Documents, Automation, Natural Language Processing

      Intermediate · Guided Project · Less Than 2 Hours

    • Status: Preview
      Preview
      C

      Coursera Instructor Network

      GIS Mastery: Spatial Data, Remote Sensing, Decision Support

      Skills you'll gain: Geographic Information Systems, Geospatial Information and Technology, Geospatial Mapping, Spatial Data Analysis, Spatial Analysis, Global Positioning Systems, Data Analysis

      4.5
      Rating, 4.5 out of 5 stars
      ·
      17 reviews

      Intermediate · Course · 1 - 4 Weeks

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    1…131415…260

    In summary, here are 10 of our most popular technical support courses

    • Technical Deep Dive with Incident Response Tools: Infosec
    • Designing a Customer Support Chatbot Using Flowise: Coursera Instructor Network
    • Dashboards in Qlik Sense: Decision-Support Dashboards: Coursera Project Network
    • Job Demand, Essential Technical Skills, & Dementia Care: Cinematic Health
    • Support for Visual Processing with Microsoft Word: Coursera Project Network
    • The Social and Technical Context of Health Informatics: Johns Hopkins University
    • Create Customer Support Data with Microsoft Excel: Coursera Project Network
    • Annual Campaigns: Building a Case for Support: University of California, Davis
    • Disability Inclusion in Education: Building Systems of Support : University of Cape Town
    • Data and Machine Learning for Technical Product Managers: Coursera Instructor Network

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