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Explore the CRM Course Catalog
- Status: Free
DeepLearning.AI
Skills you'll gain: Amazon Bedrock, Serverless Computing, Responsible AI, Generative AI Agents, LLM Application, Prompt Engineering, Workflow Management, Cloud Computing Architecture, Customer Relationship Management (CRM) Software, Security Controls
- Status: Free Trial
Coursera Instructor Network
Skills you'll gain: AI Personalization, Customer Engagement, Data-Driven Decision-Making, Customer experience strategy (CX), Customer Service, Customer experience improvement, Customer Communications Management, Customer Relationship Management (CRM) Software, Personalized Service, Customer Insights, Business Analytics, ChatGPT, User Feedback, Analytics, Consumer Behaviour, Real Time Data, Automation
- Status: NewStatus: Preview
Coursera Instructor Network
Skills you'll gain: Responsible AI, Loan Origination, Lending and Underwriting, Consumer Lending, Commercial Lending, Workflow Management, Generative AI, Regulatory Compliance, Customer Communications Management, Customer experience improvement, Credit Risk, Document Management, Financial Services, Business Process Automation, Risk Management
- Status: Free Trial
HubSpot Academy
Skills you'll gain: Data Visualization, HubSpot CRM, Dashboard, Business Reporting, Customer Relationship Management (CRM) Software, Performance Reporting, Forecasting, Sales Pipelines, Business Metrics, Sales Enablement, Performance Metric, Sales, Data-Driven Decision-Making, Customer Service, Key Performance Indicators (KPIs), Customer Data Management, Customer Success Management, Goal Setting
- Status: Free
Amazon Web Services
Skills you'll gain: Amazon Web Services, Call Center Experience, Customer Service, Customer Communications Management, Inbound Calls, Scalability, Outbound Calls, Customer Relationship Management, Network Routing, Real Time Data, Performance Analysis, Cost Reduction, Operational Efficiency, Capacity Planning
- Status: Free
Coursera Project Network
Skills you'll gain: Lead Generation, Content Performance Analysis, HubSpot CRM, Sales Prospecting, Campaign Management, Sales Pipelines, Sales Process, AI Personalization, Email Automation, B2B Sales, Anthropic Claude, Marketing Automation, LinkedIn, Customer Relationship Management (CRM) Software, Prompt Engineering, Artificial Intelligence
- Status: NewStatus: Preview
Coursera Instructor Network
Skills you'll gain: Inside Sales, Generative AI Agents, AI Personalization, Email Automation, Sales Development, Sales Process, Sales Enablement, Sales Strategy, Prompt Engineering, ChatGPT, Anthropic Claude, Driving engagement, HubSpot CRM, Personalized Service, Customer Relationship Management (CRM) Software, Data-Driven Decision-Making, Automation, Analytics
- Status: Free Trial
Coursera Instructor Network
Skills you'll gain: Sales Operations, Responsible AI, Sales Process, Generative AI Agents, Sales Management, Sales Strategy, Sales, Business Ethics, Forecasting, Prompt Engineering, Customer Relationship Management, Data-Driven Decision-Making, Strategic Decision-Making
- Status: NewStatus: Free Trial
Zoho Corporation
Skills you'll gain: Sales Process, Sales, Sales Presentation, Closing (Sales), Sales Management, Customer Relationship Management, Customer Relationship Management (CRM) Software, Communication, Active Listening, Business Software, Business Writing, Overcoming Objections, Relationship Building, Collaboration, Negotiation, Problem Solving, Value Propositions, Critical Thinking
Coursera Project Network
Skills you'll gain: Customer Insights, User Feedback, Customer Analysis, Customer experience improvement, Data Sharing, Business Research, User Accounts, Content Creation
- Status: Free Trial
Skills you'll gain: Customer Relationship Management (CRM) Software, Sales Development, Technical Sales, Salesforce, Sales Prospecting, Sales, Lead Generation, Sales Strategy, Business Software, Productivity Software, Social Media, LinkedIn, Video Production
- Status: NewStatus: Free Trial
Zoho Corporation
Skills you'll gain: Account Management, Sales Process, Process Mapping, Customer Relationship Management (CRM) Software, Sales Management, Customer Relationship Management, Prospecting and Qualification, Customer Retention, Sales, Sales Strategy, New Business Development, Organizational Structure, Upselling, Prioritization
In summary, here are 10 of our most popular crm courses
- Serverless Agentic Workflows with Amazon Bedrock:Â DeepLearning.AI
- GenAI for Customer Communication:Â Coursera Instructor Network
- GenAI for Loan Officers: Revolutionizing Credit Scoring:Â Coursera Instructor Network
- Sales Reporting with HubSpot:Â HubSpot Academy
- Amazon Connect: Creating & Managing Amazon Connect Instances:Â Amazon Web Services
- Sales Prospecting Mastery with Lemlist: AI-Driven Strategies:Â Coursera Project Network
- GenAI for Inside Sales: Crafting Effective Outreach:Â Coursera Instructor Network
- GenAI for Sales Operations Specialists:Â Coursera Instructor Network
- Key Skillsets for a Sales Representative:Â Zoho Corporation
- Design a Customer Satisfaction Survey with Typeform: A Beginner's Guide:Â Coursera Project Network