• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Coursera
  • Online Degrees
  • Careers
  • Log In
  • Join for Free
    Coursera
    • Browse
    • De Escalation Techniques
    Skip to search results

    Filter by

    Subject
    Required
     *

    Language
    Required
     *

    The language used throughout the course, in both instruction and assessments.

    Learning Product
    Required
     *

    Build job-relevant skills in under 2 hours with hands-on tutorials.
    Learn from top instructors with graded assignments, videos, and discussion forums.
    Learn a new tool or skill in an interactive, hands-on environment.
    Get in-depth knowledge of a subject by completing a series of courses and projects.
    Earn career credentials from industry leaders that demonstrate your expertise.
    Earn career credentials while taking courses that count towards your Master’s degree.
    Earn your Bachelor’s or Master’s degree online for a fraction of the cost of in-person learning.
    Earn a university-issued career credential in a flexible, interactive format.

    Level
    Required
     *

    Duration
    Required
     *

    Skills
    Required
     *

    Subtitles
    Required
     *

    Educator
    Required
     *

    Results for "de-escalation techniques"

    • Status: Free Trial
      Free Trial
      U

      University of Maryland, College Park

      Advanced Interviewing Techniques

      Skills you'll gain: Interviewing Skills, Negotiation, Telephone Skills, Recruitment, Communication, Verbal Communication Skills, Compensation Management, Professionalism, Storytelling, Problem Solving, Self-Awareness, Analytical Skills

      4.7
      Rating, 4.7 out of 5 stars
      ·
      147 reviews

      Mixed · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      J

      Johns Hopkins University

      Advanced Communication Strategies

      Skills you'll gain: Conflict Management, Storytelling, Communication Strategies, Organizational Strategy, Business Communication, Team Building, Intercultural Competence, Verbal Communication Skills, Team Management, Strategic Communication, Ethical Standards And Conduct, Negotiation, Stakeholder Communications, Business Leadership, Cultural Diversity, Active Listening

      4.8
      Rating, 4.8 out of 5 stars
      ·
      23 reviews

      Intermediate · Course · 1 - 3 Months

    • Status: Preview
      Preview
      P

      Pontificia Universidad Católica de Chile

      Escalamiento exitoso e Innovación en los Negocios

      Skills you'll gain: Innovation, Entrepreneurship, Marketing Strategies, Financial Management, Business Development, Growth Strategies, Business Strategy, Business Management, Team Leadership, Strategic Decision-Making, Governance, Global Marketing, International Finance

      4.8
      Rating, 4.8 out of 5 stars
      ·
      144 reviews

      Mixed · Course · 1 - 3 Months

    • Status: Preview
      Preview
      S

      S.P. Jain Institute of Management and Research

      Effective Employee Retention Strategies to Combat Attrition

      Skills you'll gain: Employee Retention, Workplace inclusivity, Mentorship, Talent Management, Human Resource Strategy, Employee Coaching, Employee Engagement, Diversity and Inclusion, Organizational Leadership, Workforce Development, People Development, Management Training And Development, Team Motivation, People Analytics, Leadership Development, Overcoming Obstacles, Performance Metric

      Beginner · Course · 1 - 3 Months

    • Status: New
      New
      Status: Free Trial
      Free Trial
      P

      Packt

      Ethical Hacking Foundations & Network Security

      Skills you'll gain: Penetration Testing, Network Security, Vulnerability Scanning, Wireless Networks, Cybersecurity, Exploitation techniques, Linux, Vulnerability Assessments, Information Systems Security, Command-Line Interface, Network Analysis, Encryption, Virtual Private Networks (VPN), System Configuration, Software Installation, File Management, Virtual Machines

      4.7
      Rating, 4.7 out of 5 stars
      ·
      7 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      J

      Johns Hopkins University

      Advanced Cybersecurity Techniques

      Skills you'll gain: MITRE ATT&CK Framework, Open Web Application Security Project (OWASP), Penetration Testing, Exploitation techniques, Distributed Denial-Of-Service (DDoS) Attacks, Mobile Security, Cyber Security Assessment, Vulnerability Scanning, Cybersecurity, Network Security, Vulnerability Assessments, Web Applications, Wireless Networks, Encryption, Network Protocols, Authentications

      Intermediate · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      G

      Google

      Put It to Work: Prepare for Cybersecurity Jobs

      Skills you'll gain: Incident Response, Computer Security Incident Management, Incident Management, Cybersecurity, Cyber Threat Intelligence, Security Management, Security Awareness, Data Ethics, Data Security, Personally Identifiable Information, Technical Communication, Artificial Intelligence

      4.8
      Rating, 4.8 out of 5 stars
      ·
      5.8K reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      O

      O.P. Jindal Global University

      Conflict Resolution, Negotiations and Crisis Management

      Skills you'll gain: Crisis Management, Mediation, Negotiation, Conflict Management, Diplomacy, Leadership, Governance, Public Safety and National Security, International Relations, Social Justice, Diversity and Inclusion, Decision Making, Case Studies

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      C

      Coursera Instructor Network

      Effective Strategies for Improving Employee Retention 

      Skills you'll gain: Employee Retention, Employee Engagement, Employee Training, Employee Surveys, Employee Performance Management, Diversity and Inclusion, Workforce Planning, Compensation and Benefits, Telecommuting, Workforce Management, Constructive Feedback, Culture Transformation, Virtual Teams, Mental Health Diseases and Disorders

      4.7
      Rating, 4.7 out of 5 stars
      ·
      12 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      J

      Johns Hopkins University

      Advanced Neural Network Techniques

      Skills you'll gain: Deep Learning, Artificial Neural Networks, Reinforcement Learning, Generative AI, Unsupervised Learning, Machine Learning Methods, Data Ethics, Artificial Intelligence, Markov Model, Natural Language Processing

      Intermediate · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      P

      Packt

      Advanced Penetration Techniques

      Skills you'll gain: Penetration Testing, Cyber Security Assessment, Exploitation techniques, Vulnerability Assessments, Intrusion Detection and Prevention, Application Security, Network Security, Distributed Denial-Of-Service (DDoS) Attacks, Virtual Local Area Network (VLAN), Cloud Security, Wireless Networks, Application Programming Interface (API)

      Advanced · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      C

      Coursera Instructor Network

      How to Sell: An Overview of Fundamental Selling Techniques

      Skills you'll gain: Cold Calling, Selling Techniques, Closing (Sales), Overcoming Objections, Sales Presentation, Sales, Sales Process, Sales Prospecting, Lead Generation, Customer Relationship Building, Active Listening, Communication Strategies, Customer Engagement

      4.7
      Rating, 4.7 out of 5 stars
      ·
      236 reviews

      Beginner · Course · 1 - 4 Weeks

    1234…547

    In summary, here are 10 of our most popular de-escalation techniques courses

    • Advanced Interviewing Techniques: University of Maryland, College Park
    • Advanced Communication Strategies: Johns Hopkins University
    • Escalamiento exitoso e Innovación en los Negocios: Pontificia Universidad Católica de Chile
    • Effective Employee Retention Strategies to Combat Attrition: S.P. Jain Institute of Management and Research
    • Ethical Hacking Foundations & Network Security: Packt
    • Advanced Cybersecurity Techniques: Johns Hopkins University
    • Put It to Work: Prepare for Cybersecurity Jobs: Google
    • Conflict Resolution, Negotiations and Crisis Management: O.P. Jindal Global University
    • Effective Strategies for Improving Employee Retention : Coursera Instructor Network
    • Advanced Neural Network Techniques: Johns Hopkins University

    Other topics to explore

    Arts and Humanities
    338 courses
    Business
    1095 courses
    Computer Science
    668 courses
    Data Science
    425 courses
    Information Technology
    145 courses
    Health
    471 courses
    Math and Logic
    70 courses
    Personal Development
    137 courses
    Physical Science and Engineering
    413 courses
    Social Sciences
    401 courses
    Language Learning
    150 courses

    Coursera Footer

    Technical Skills

    • ChatGPT
    • Coding
    • Computer Science
    • Cybersecurity
    • DevOps
    • Ethical Hacking
    • Generative AI
    • Java Programming
    • Python
    • Web Development

    Analytical Skills

    • Artificial Intelligence
    • Big Data
    • Business Analysis
    • Data Analytics
    • Data Science
    • Financial Modeling
    • Machine Learning
    • Microsoft Excel
    • Microsoft Power BI
    • SQL

    Business Skills

    • Accounting
    • Digital Marketing
    • E-commerce
    • Finance
    • Google
    • Graphic Design
    • IBM
    • Marketing
    • Project Management
    • Social Media Marketing

    Career Resources

    • Essential IT Certifications
    • High-Income Skills to Learn
    • How to Get a PMP Certification
    • How to Learn Artificial Intelligence
    • Popular Cybersecurity Certifications
    • Popular Data Analytics Certifications
    • What Does a Data Analyst Do?
    • Career Development Resources
    • Career Aptitude Test
    • Share your Coursera Learning Story

    Coursera

    • About
    • What We Offer
    • Leadership
    • Careers
    • Catalog
    • Coursera Plus
    • Professional Certificates
    • MasterTrack® Certificates
    • Degrees
    • For Enterprise
    • For Government
    • For Campus
    • Become a Partner
    • Social Impact
    • Free Courses
    • ECTS Credit Recommendations

    Community

    • Learners
    • Partners
    • Beta Testers
    • Blog
    • The Coursera Podcast
    • Tech Blog

    More

    • Press
    • Investors
    • Terms
    • Privacy
    • Help
    • Accessibility
    • Contact
    • Articles
    • Directory
    • Affiliates
    • Modern Slavery Statement
    • Manage Cookie Preferences
    Learn Anywhere
    Download on the App Store
    Get it on Google Play
    Logo of Certified B Corporation
    © 2025 Coursera Inc. All rights reserved.
    • Coursera Facebook
    • Coursera Linkedin
    • Coursera Twitter
    • Coursera YouTube
    • Coursera Instagram
    • Coursera TikTok