Skills you'll gain: Customer experience strategy (CX), Responsible AI, Customer Engagement, Predictive Analytics, Personalized Service, Customer Service, Google Gemini, Customer Insights, Anthropic Claude, Data-Driven Decision-Making, Artificial Intelligence, Generative AI, Return On Investment

Skills you'll gain: AI Personalization, Generative AI, Responsible AI, Customer Analysis, Customer Service, Customer experience improvement, Customer Engagement, Prompt Engineering, Self Service Technologies, LLM Application, Natural Language Processing

Skills you'll gain: Transaction Processing, Retail Sales, Retail Store Operations, Cash Register Operation, Greeting Customers, Customer Inquiries, Customer Service, Teamwork, Data Entry, Customer Relationship Building, Point of Sale, E-Commerce, Order Management Systems, Professionalism, Payment Processing and Collection, Communication, Time Management, Social Media

Skills you'll gain: Windows PowerShell, Scripting, Operating System Administration, Automation, Windows Servers, Data Validation, Server Administration, Administration, Software Installation, Data Import/Export, Service Management, Cloud Computing, Remote Access Systems, Extensible Markup Language (XML), Debugging

Skills you'll gain: Organizational Change, Process Optimization, Robotic Process Automation, Internet Of Things, Manufacturing Operations, Manufacturing Processes, Manufacturing and Production, Cloud Computing, Workforce Development, Change Management, Augmented and Virtual Reality (AR/VR), Innovation, Automation, Workforce Planning, Production Process, Industrial Engineering, Emerging Technologies, Automation Engineering, 3D Modeling, Cybersecurity

Skills you'll gain: Prompt Engineering, Email Automation, Customer experience improvement, Generative AI, AI Personalization, Customer Support, Personalized Service, Product Support, Operational Efficiency, Automation

Skills you'll gain: ServiceNow, Information Technology Infrastructure Library, IT Service Management, Problem Management, Service Management, Information Technology Operations, Digital Transformation, Change Control, Configuration Management, Self Service Technologies, IT Management, Automation, Problem Solving, Design, Order Fulfillment

Skills you'll gain: IT Service Management, Technical Support, Desktop Support, Service Level, Help Desk Support, Customer Service, System Support, End User Training and Support, Remote Access Systems, Issue Tracking, Technical Communication, Technical Documentation

Skills you'll gain: Hardware Troubleshooting, Desktop Support, Computer Hardware, Digital Transformation, Technical Support, System Support, Networking Hardware, Servers, Network Security, Network Infrastructure, IT Infrastructure, Data Storage Technologies, Data Storage

Skills you'll gain: Sustainable Business, Sustainable Technologies, Environmental Issue, Corporate Sustainability, Sustainable Development, Climate Change Mitigation, Environmental Resource Management, Sustainability Reporting, Information Technology, Responsible AI, Artificial Intelligence, Computing Platforms, Emerging Technologies, Innovation

Skills you'll gain: Automation, Sustainable Systems, Sustainable Development, Electric Power Systems, Policy Analysis, Socioeconomics, Economics, Policy, and Social Studies, Environmental Issue, Emerging Technologies, Transportation Operations, Health Equity, Social Sciences, Diversity Equity and Inclusion Initiatives, Surveys, Climate Change Mitigation, Safety and Security, Artificial Intelligence, Infrastructure Architecture

Skills you'll gain: Responsible AI, Generative AI, Team Oriented, Customer experience improvement, Self Service Technologies, Automation, Business Process Automation, Customer Engagement, Customer Service, Cross-Functional Collaboration, Artificial Intelligence, Business Ethics, Information Privacy