Skills you'll gain: Web Content Accessibility Guidelines, Educational Materials, Multimedia, Instructional Design, Learning Management Systems, Education Software and Technology, Professional Development, Content Creation, Design Strategies, Quality Assurance, Constructive Feedback, Communication Strategies, Communication

Skills you'll gain: Microsoft Power Automate/Flow, Microsoft 365, Document Management, Workflow Management, Microsoft Power Platform, Business Process Automation, Productivity Software, Automation, Intranet

Skills you'll gain: Video Production, Infographics, Multimedia, Peer Review, Content Creation, Constructive Feedback, Design Thinking, Media Production, Design, Storytelling, Scripting

Skills you'll gain: Conflict Management, Assertiveness, Leadership, Professionalism, Interpersonal Communications, De-escalation Techniques, Emotional Intelligence, People Management, Communication, Constructive Feedback, Empathy

Skills you'll gain: Overcoming Objections, Sales Development, Growth Mindedness, Lead Generation, Time Management, Active Listening, Customer Relationship Management (CRM) Software, Enthusiasm, Constructive Feedback, Verbal Communication Skills, Prospecting and Qualification, Phone Sales, Cold Calling, Interpersonal Communications, Productivity, Technical Sales, Cultural Diversity, Interviewing Skills, Salesforce, Storytelling

Skills you'll gain: User Story, User Interface (UI), Usability, Design Thinking, User Interface (UI) Design, User Experience Design, Mockups, User Experience, Wireframing, Usability Testing, User Centered Design, Artificial Intelligence, Responsible AI, Prototyping, User Research

Skills you'll gain: Meeting Facilitation, Business Writing, Active Listening, Business Correspondence, Employee Coaching, Business Communication, Concision, Report Writing, Constructive Feedback, Telephone Skills, Leadership, Leadership and Management, Recruitment, Verbal Communication Skills, English Language, Team Building, Communication, Communication Strategies, Grammar, Vocabulary

Skills you'll gain: Customer Success Management, Customer Service, Customer Retention, Customer Engagement, Customer Relationship Management, Customer and Client Support, Customer experience improvement, Customer Data Management, Customer Insights, Sales Management, Leadership, Business Metrics, Performance Metric, General Sales Practices, Sales Strategy, Cross-Functional Collaboration

Skills you'll gain: Employee Engagement, Conflict Management, Employee Relations, Labor Relations, Management Training And Development, Staff Management, Team Leadership, Labor Law, Workplace inclusivity, Human Resources, Communication, Compliance Management, Active Listening

Skills you'll gain: LangGraph, Generative AI Agents, Agentic systems, LLM Application, OpenAI, Artificial Intelligence, AI Personalization, Responsible AI, Tool Calling, Query Languages, User Interface (UI), Prompt Engineering, Large Language Modeling, Natural Language Processing, Python Programming, Automation

Skills you'll gain: Network Troubleshooting, Information Systems Security, Systems Administration, Desktop Support, Computer Networking, OSI Models, Cloud Infrastructure, Routing Protocols, Package and Software Management, Operating System Administration, Network Security, Application Security, Cybersecurity, Network Protocols, Technical Support, Computer Hardware, Cloud Computing, Software Installation, Customer Service, Debugging

Skills you'll gain: Customer Insights, AI Personalization, Customer experience strategy (CX), Generative AI, User Feedback, Customer Data Management, Customer Engagement, Business Intelligence, Trend Analysis, Data-Driven Decision-Making, Strategic Thinking, Predictive Analytics, Data Analysis