Skills you'll gain: Natural Language Processing, Amazon Web Services, Self Service Technologies, Usability, Human Computer Interaction, Human Machine Interfaces, Security Requirements Analysis, Service Level

Skills you'll gain: Resource Allocation, Organizational Change, Business Leadership, Strategic Leadership, Business Transformation, Organizational Strategy, Organizational Leadership, Data Strategy, Technology Strategies, Business Priorities, Strategic Decision-Making, Digital Transformation, Change Management, AI Product Strategy, Performance Measurement, Business Metrics, Key Performance Indicators (KPIs), Return On Investment

Skills you'll gain: Customer experience improvement, Customer Relationship Management, Customer Insights, Customer Service, Trend Analysis, Employee Performance Management, Text Mining, System Implementation

Skills you'll gain: Performance Metric, Self Service Technologies, Staff Management, Customer experience improvement, No-Code Development, Process Design

Skills you'll gain: Inbound Calls, Customer experience improvement, Network Routing, Customer experience strategy (CX), Outbound Calls, Call Center Experience, Security Controls, Customer Inquiries, Process Optimization, Operational Efficiency, Service Level

Skills you'll gain: Self Service Technologies, Process Analysis, Process Improvement, Customer experience improvement, Process Flow Diagrams, Workflow Management, Personalized Service, Cost Control, Cost Management

Skills you'll gain: Dashboard, Report Writing, Business Reporting, Management Reporting, Performance Reporting, Ad Hoc Reporting, Real Time Data, Call Center Experience, Administration, Workforce Management

Skills you'll gain: Infrastructure as Code (IaC), Generative AI, Application Deployment, CI/CD, Amazon Elastic Compute Cloud, Jenkins, Amazon Web Services, Terraform, Kubernetes, Technical Design, Docker (Software), Requirements Analysis, Software Architecture, Release Management, Scalability

Skills you'll gain: Microservices, CI/CD, Continuous Deployment, Containerization, Serverless Computing, Continuous Integration, Docker (Software), Kubernetes, Event-Driven Programming, Transaction Processing, Redis, Software Architecture, Distributed Computing, Scalability, Amazon Web Services, System Monitoring, Software Design Patterns, Real Time Data, Data Integrity

Skills you'll gain: Routing Protocols, Software-Defined Networking, Wide Area Networks, Network Troubleshooting, Open Shortest Path First (OSPF), Network Routing, Network Architecture, Network Monitoring, Virtual Private Networks (VPN), Network Planning And Design, System Configuration, Border Gateway Protocol, Network Security, Network Administration, Network Performance Management, Cloud Computing, Firewall, Amazon Web Services, Cloud Services, Network Infrastructure

Skills you'll gain: Cloud Computing, Cloud Infrastructure, Cloud Computing Architecture, Cloud Services, Data Storage Technologies, Infrastructure As A Service (IaaS), Data Migration, Virtual Machines, Virtualization, Cloud Storage, Amazon Web Services, Virtual Private Networks (VPN), Network Routing

Skills you'll gain: Ansible, Kubernetes, Virtual Machines, Containerization, IT Automation, Docker (Software), Virtualization and Virtual Machines, Automation, Red Hat Enterprise Linux, Amazon Web Services, File Management, Devops Tools, Microsoft Azure, DevOps, YAML, Linux Servers, Shell Script, Infrastructure as Code (IaC), Windows Servers, Web Servers