Skills you'll gain: Call Center Experience, Growth Mindedness, De-escalation Techniques, Data Entry, Greeting Customers, Teamwork, Inbound Calls, Customer Inquiries, Time Management, Customer Complaint Resolution, Customer Service, Customer Data Management, Personal Development, Performance Metric, Verbal Communication Skills, Emotional Intelligence, Problem Solving, Communication

Skills you'll gain: MITRE ATT&CK Framework, Open Web Application Security Project (OWASP), Penetration Testing, Exploitation techniques, Distributed Denial-Of-Service (DDoS) Attacks, Mobile Security, Cyber Security Assessment, Vulnerability Scanning, Cybersecurity, Network Security, Vulnerability Assessments, Web Applications, Wireless Networks, Encryption, Network Protocols, Authentications

Skills you'll gain: IT Service Management, Information Technology Infrastructure Library, Change Control, IT Management, Information Technology Architecture, Service Management, Security Management, Enterprise Architecture, Risk Management Framework, IT Infrastructure, IT Security Architecture, Capacity Management, Problem Management, Release Management, Incident Management

Skills you'll gain: Systems Administration, Cloud Infrastructure, IT Infrastructure, Operating System Administration, Lightweight Directory Access Protocols, Active Directory, Disaster Recovery, Server Administration, Data Storage Technologies, Cloud Computing, Servers, Network Administration, System Configuration, User Accounts

Skills you'll gain: Statistical Analysis, Program Evaluation, Policy Analysis, Data Analysis, Statistical Methods, Public Policies, Statistical Hypothesis Testing, Policy Development, Analytical Skills, Forecasting, R Programming, Data-Driven Decision-Making, Research Design, Time Series Analysis and Forecasting

Skills you'll gain: Design Thinking, Human Centered Design, Ideation, Service Design, Innovation, User Experience Design, Brainstorming, Public Administration, Public Policies, Experimentation, User Research, Case Studies, Stakeholder Engagement, Qualitative Research

Skills you'll gain: Learning Strategies, Lifelong Learning, Willingness To Learn, Problem Solving, Self-Awareness, Overcoming Obstacles, Growth Mindedness, Cognitive flexibility, Curiosity, Stress Management, Time Management

Skills you'll gain: Lean Manufacturing, Lean Methodologies, Business Transformation, Continuous Improvement Process, Process Improvement, Manufacturing Operations, Service Improvement, Operational Efficiency, Process Analysis, Value Engineering, Waste Minimization, Competitive Intelligence, Business Technologies, Quality Control

Skills you'll gain: Community Development, Sustainable Development, Advocacy, Fundraising, Public Policies, Stakeholder Engagement, Governance, Policy Development, International Relations, Organizational Effectiveness, Strategic Partnership, Compliance Management, Accountability

Skills you'll gain: Linux Servers, System Configuration, User Accounts

Skills you'll gain: Collaborative Software, Google Cloud Platform, Generative AI Agents, OAuth, Identity and Access Management, LLM Application, Enterprise Application Management, Productivity Software, Application Programming Interface (API), Information Management, Data Access, Data Store, Company, Product, and Service Knowledge

Skills you'll gain: AI Personalization, Generative AI, Responsible AI, Customer Analysis, Customer Service, Customer experience improvement, Customer Engagement, Prompt Engineering, Self Service Technologies, LLM Application, Natural Language Processing