Skills you'll gain: Goal Setting, Employee Performance Management, Performance Appraisal, Performance Management, Smart Goals, Performance Review, Performance Improvement, Performance Measurement, Management Training And Development, Key Performance Indicators (KPIs), Operational Efficiency, Continuous Improvement Process

Skills you'll gain: Risk Management, Safety and Security, Public Safety and National Security, Security Management, Case Studies, Cybersecurity, Crisis Management, International Relations, Governance, Environmental Issue, Analysis, Complex Problem Solving

Skills you'll gain: Demography, International Relations, Political Sciences, Market Trend, Socioeconomics, Trend Analysis, Economics, Policy, and Social Studies, World History, Social Sciences, Cultural Diversity, Economic Development, Sociology, Consumer Behaviour, Financial Systems, Economics, Business, Business Economics, Analysis, Governance

Skills you'll gain: Telephone Skills, Customer Service, Customer Complaint Resolution, Customer experience improvement, Personalized Service, Customer Relationship Building, Verbal Communication Skills, Customer Engagement, Communication, Active Listening, Non-Verbal Communication

Skills you'll gain: Customer Retention, Marketing Strategies, Customer Analysis, Brand Loyalty, Target Market, Customer experience strategy (CX), Strategic Marketing, Customer Insights, Customer Relationship Management, Market Dynamics

Skills you'll gain: Employee Engagement, Stress Management, Employee Retention, Mindfulness, Workplace inclusivity, Productivity, Emotional Intelligence, Relationship Building, Self-Awareness

Skills you'll gain: Music Theory, Classical Music, Music History, Music, Musical Composition, Instrumental Music, Music Performance

Skills you'll gain: Political Sciences, Policy Analysis, Critical Thinking, Research, Social Sciences, Systems Thinking, Governance, Sociology, Interactive Learning, Research Methodologies

Skills you'll gain: Facebook, Target Audience, Social Media Marketing, Social Media, Customer Insights, Online Advertising, Advertising Campaigns, Business Marketing

Skills you'll gain: Market Dynamics, Product Knowledge, Customer experience strategy (CX), Team Oriented, Product Lifecycle Management, Value Propositions, Customer Insights, Competitive Analysis, Innovation, Cost Management

Skills you'll gain: Lobbying, Political Sciences, Socioeconomics, Tax Laws, Civil Law, Social Sciences, Economics, Commercial Laws, Policy Analysis, Liberal Arts, Governance

Skills you'll gain: World History, Liberal Arts, Culture, Sociology, Cultural Diversity, Social Sciences, Storytelling, Interpersonal Communications