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Explore the Patient Care Course Catalog
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Northeastern University
Skills you'll gain: Organizational Change, Stakeholder Management, Change Management, Organizational Strategy, Team Management, Culture Transformation, Service Management, Innovation, Service Design, Process Management, Operations Management, Process Improvement, Healthcare Industry Knowledge, Health Care Administration, Process Design, Continuous Improvement Process, Leadership, Empowerment
- Status: Preview
Yale University
Skills you'll gain: Health Promotion, Health Education, Media and Communications, Driving engagement, Digital Communications, Behavioral Health, Patient Communication, Program Evaluation, Persuasive Communication, Public Health, Content Management, Surveys, Psychology
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Universidades Anáhuac
Skills you'll gain: Technology Strategies, Customer experience improvement, Leadership, Strategic Leadership, Business Transformation, Innovation, Self Service Technologies, Technology Solutions, Digital Transformation, Responsible AI, Insurance, Data Ethics, Business Process Automation, Emerging Technologies, Change Management, Customer Service, AI Personalization, Automation, AI Product Strategy, Operational Efficiency
Coursera Project Network
Skills you'll gain: Customer Service, Customer experience improvement, Customer Retention, Customer Relationship Management (CRM) Software, Facebook, Customer Insights, Goal Setting, Google Sheets, Social Media Campaigns, Marketing, Purchasing, Communication, Business
- Status: Free Trial
Coursera Instructor Network
Skills you'll gain: Generative AI, Health Informatics, Generative AI Agents, Diagnostic Tests, Prompt Engineering, Responsible AI, Multimodal Prompts, Data Integration, Medical Imaging, Healthcare Ethics, LLM Application, Artificial Intelligence
- Status: Free Trial
Duke University
Skills you'll gain: Compensation Analysis, Performance Review, Staff Management, Safety Training, Human Resources, Human Resource Management, Diversity and Inclusion, Performance Management, Human Resources Management and Planning, Recruitment, Human Resource Policies, Compensation and Benefits, Supervision, Job Analysis, New Hire Orientations
- Status: Preview
Skills you'll gain: Overcoming Objections, Active Listening, Customer experience improvement, Customer Complaint Resolution, Customer Retention, Customer Service, Verbal Communication Skills, Interviewing Skills, Assertiveness, Empathy, Conflict Management, Productivity, Emotional Intelligence, Problem Solving
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University of Alberta
Skills you'll gain: Sprint Planning, Agile Software Development, Product Demonstration, Agile Methodology, Requirements Analysis, Agile Project Management, Risk Management, Agile Product Development, Virtual Environment, Product Requirements, Product Management, Backlogs, Customer Communications Management, Customer Service, Presentations, User Story, Team Management, Prioritization
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University of Maryland, College Park
Skills you'll gain: Public Health, Health Care Administration, Crisis Intervention, Leadership, Health Disparities, Diversity Equity and Inclusion Initiatives, Community Health, Emergency Response, Decisiveness, Emotional Intelligence, Adaptability, Communication
- Status: Preview
Johns Hopkins University
Skills you'll gain: Immunology, Parent Communication, Patient Education And Counseling, Infectious Diseases, Public Health and Disease Prevention, Pediatrics, Advocacy, Public Health, Community Health, Persuasive Communication, Medical Science and Research, Research, Interpersonal Communications, Rapport Building, Biology
- Status: Free
Amazon Web Services
Skills you'll gain: Amazon Web Services, Call Center Experience, Customer Service, Customer Communications Management, Inbound Calls, Scalability, Outbound Calls, Customer Relationship Management, Network Routing, Real Time Data, Performance Analysis, Cost Reduction, Operational Efficiency, Capacity Planning
Coursera Project Network
Skills you'll gain: Facebook, Personalized Service, Target Audience, Customer Communications Management, Social Media, Social Media Marketing, Business Requirements, Drive Engagement, Customer Service, Brand Marketing
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- كيفية تحسين رضى العملاء مع تجربة ما بعد الشراء على فايسبوك: Coursera Project Network
- Improving Diagnostic Accuracy with GenAI: Coursera Instructor Network
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- 캡스톤 : 소프트웨어 제품 관리 실전 프로젝트: University of Alberta
- Public Health Leadership: Leadership in Crisis: University of Maryland, College Park
- Embajador de la Vacuna COVID: Cómo Hablar con los Padres: Johns Hopkins University