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    Results for "service improvement"

    • Status: Free Trial
      Free Trial
      S

      SkillUp

      The DMAIC Framework: Analyze, Improve, and Control Phase

      Skills you'll gain: Exploratory Data Analysis, Statistical Process Controls, Six Sigma Methodology, Statistical Hypothesis Testing, Statistical Analysis, Continuous Improvement Process, Data Analysis, Process Improvement, Quality Improvement, Root Cause Analysis, Data-Driven Decision-Making, Regression Analysis, Process Optimization, Correlation Analysis

      4.2
      Rating, 4.2 out of 5 stars
      ·
      6 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Preview
      Preview
      C

      Coursera Instructor Network

      How to Develop Standard Operating Procedures (SOPs)

      Skills you'll gain: Standard Operating Procedure, Operational Efficiency, Lean Methodologies, Quality Assurance, Procedure Development, Operations Management, Safety Standards, Process Management, Process Optimization, Workforce Management, Continuous Improvement Process, Risk Management

      4.8
      Rating, 4.8 out of 5 stars
      ·
      32 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      C

      CVS Health

      CVS Health Call Center Customer Service

      Skills you'll gain: Active Listening, Call Center Experience, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Empathy, Interviewing Skills, Cross Selling, Data Entry, Customer Relationship Building, Upselling, Teamwork, Customer Complaint Resolution, Conflict Management, Retail Store Operations, Transaction Processing, Cash Register Operation, Communication, Time Management

      4.7
      Rating, 4.7 out of 5 stars
      ·
      421 reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      S

      SkillUp

      Improvement Techniques and Control Tools

      Skills you'll gain: Lean Methodologies, Process Improvement, Quality Improvement, Lean Manufacturing, Continuous Improvement Process, Process Optimization, Six Sigma Methodology, Process Management, Quality Control, Employee Training, Waste Minimization

      Beginner · Course · 1 - 3 Months

    • Status: Preview
      Preview
      I

      IBM

      SMP/E for z/OS Workshop

      Skills you'll gain: Package and Software Management, Mainframe Computing, Patch Management, Software Installation, File Transfer Protocol (FTP), Configuration Management, Issue Tracking, Change Control, Command-Line Interface

      Intermediate · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      S

      SkillUp

      Overview: Six Sigma and the Organization

      Skills you'll gain: Six Sigma Methodology, Lean Methodologies, Operational Excellence, Process Improvement, Stakeholder Management, Quality Management, Organizational Strategy, Continuous Improvement Process, Root Cause Analysis, Data-Driven Decision-Making, Data Analysis

      4.5
      Rating, 4.5 out of 5 stars
      ·
      14 reviews

      Beginner · Course · 1 - 4 Weeks

    • C

      Coursera Project Network

      HubSpot: Working with a ticketing system

      Skills you'll gain: HubSpot CRM, Customer Relationship Management (CRM) Software, Customer Relationship Management, Gmail, Help Desk Support, Marketing, Sales Support, Client Support

      4.4
      Rating, 4.4 out of 5 stars
      ·
      34 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • G

      Google Cloud

      Integrate Private Service Connect with Service Directory

      Skills you'll gain: Load Balancing, Google Cloud Platform, Intranet, System Configuration, Cloud Services

      Beginner · Project · Less Than 2 Hours

    • Status: Free Trial
      Free Trial
      P

      Packt

      Advanced Agile Practices and Continuous Improvement

      Skills you'll gain: Sprint Retrospectives, Agile Project Management, Emotional Intelligence, Team Management, Team Performance Management, Agile Methodology, Team Leadership, Initiative and Leadership, Employee Coaching, Team Building, Sprint Planning, Continuous Improvement Process, Project Planning, Problem Management, CI/CD, Estimation, Project Risk Management

      Advanced · Course · 1 - 4 Weeks

    • C

      Coursera Project Network

      Create Customer Support Data with Google Sheets

      Skills you'll gain: Excel Formulas, Google Sheets, Service Level, Spreadsheet Software, Customer Data Management, Customer Support, Data Entry, Data Validation, Process Analysis, Data Analysis, Data Integration, Organizational Skills, Data Management

      4.6
      Rating, 4.6 out of 5 stars
      ·
      407 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Preview
      Preview
      E

      Edureka

      Amazon Aurora Service Introduction

      Skills you'll gain: Amazon Web Services, Database Architecture and Administration, Databases, Database Management, Operational Databases, Relational Databases, Database Design, Distributed Computing, Cloud Storage, Data Storage, Performance Tuning

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      C

      CVS Health

      Call Center Customer Service

      Skills you'll gain: Call Center Experience, Growth Mindedness, De-escalation Techniques, Data Entry, Greeting Customers, Teamwork, Inbound Calls, Customer Inquiries, Time Management, Customer Complaint Resolution, Customer Service, Customer Data Management, Personal Development, Performance Metric, Verbal Communication Skills, Emotional Intelligence, Problem Solving, Communication

      4.7
      Rating, 4.7 out of 5 stars
      ·
      87 reviews

      Beginner · Course · 1 - 3 Months

    1…8910…256

    In summary, here are 10 of our most popular service improvement courses

    • The DMAIC Framework: Analyze, Improve, and Control Phase: SkillUp
    • How to Develop Standard Operating Procedures (SOPs): Coursera Instructor Network
    • CVS Health Call Center Customer Service: CVS Health
    • Improvement Techniques and Control Tools: SkillUp
    • SMP/E for z/OS Workshop: IBM
    • Overview: Six Sigma and the Organization: SkillUp
    • HubSpot: Working with a ticketing system : Coursera Project Network
    • Integrate Private Service Connect with Service Directory: Google Cloud
    • Advanced Agile Practices and Continuous Improvement: Packt
    • Create Customer Support Data with Google Sheets: Coursera Project Network

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