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Learner Reviews & Feedback for Conflict Resolution Skills by University of California, Irvine

4.5
stars
1,112 ratings

About the Course

Resolving conflict in a positive manner is a skill that can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions. Upon completing this course, you will be able to: 1. Use active listening skills when dealing with conflict 2. Choose appropriate communication tactics when dealing with conflict 3. Create a usable plan for managing conflict...

Top reviews

SG

Apr 20, 2020

All the concepts of active listening skills, communication, approaches to resolve conflicts and arriving at a collaborative solution explained very well with personal examples and interviews.

VC

Apr 30, 2020

Design of the course is excellent with videos, book reviews, case studies and interviews with field experts. I love this course and enjoyed a lot and I learned so many concepts.

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276 - 280 of 280 Reviews for Conflict Resolution Skills

By Nicholas V (

•

Apr 1, 2025

The course videos are minimalistic. They have good information, but each video is short. However, my biggest problem is that your certificate is pending other people grading your work. I graded an assignment that was submitted over a year ago. I think the certificate should be available when the user completes tasks they can control.

By mitra m

•

Jun 7, 2020

It is really unfair which i couldnt sign up my assessment on audit version.

Due to sanctions i can not transfer money to out side Iran.

Other courses let us to finish the course and i think this is what we call audit version.

But this course did not let me finish it. I case i want to finish i must to buy the certificate.

By Stephen R

•

Oct 4, 2015

The course material is interesting (3/5) but the assignments rely heavily on reviewing the work of other students which severely detracts from the course. If I wished to grade other people's coursework, I would have pursued a career in academia instead of becoming a research scientist.

By Beatriz B

•

May 7, 2018

u suk

By Dr. D S

•

Aug 25, 2017

W