This module offers invaluable insights from a seasoned help desk veteran, sharing practical advice on professional communication, conduct, and building meaningful relationships in the workplace. You’ll learn how to navigate challenging situations, update documentation with precision, and balance assertiveness with diplomacy. Discover strategies for expanding your expertise, seeking mentorship, and volunteering for projects to broaden your skill set. The course also guides you in building a home lab for hands-on practice and understanding the unique needs of different business verticals, from healthcare to retail. As you wrap up, you’ll receive expert tips on exam preparation, study habits, and maintaining your mental health, along with guidance on building a supportive peer community.
Cisco Certified Support Technician IT Support 100-140 Unit10
This course is part of Cisco Certified Support Technician IT Support - 100-140 Specialization
Instructor: Pearson
Included with 
Recommended experience
What you'll learn
Master professional communication, conduct, and relationship-building in IT support roles.
Expand your skill set through mentorship, volunteering, and hands-on practice.
Adapt IT support strategies for diverse industries and customer needs.
Develop effective study habits, exam readiness, and mental health resilience for ongoing success.
Skills you'll gain
- Business Relationship Management
- Knowledge Transfer
- Desktop Support
- Verbal Communication Skills
- Relationship Building
- Technical Support and Services
- Rapport Building
- Help Desk Support
- Ethical Standards And Conduct
- Technical Support
- Initiative and Leadership
- Client Support
- Constructive Feedback
- Professional Networking
Details to know
Add to your LinkedIn profile
September 2025
4 assignments
See how employees at top companies are mastering in-demand skills
Build your subject-matter expertise
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate
There is 1 module in this course
In this module, you’ll hear real stories from a help desk veteran, giving you insights into the challenges and experiences you might encounter in your own IT career. You’ll receive practical career advice and learn effective ways to gain hands-on experience, so you can overcome the common hurdle of being certified but lacking real-world practice. You’ll also get a summary of key points from the course, along with extra tips to help you on your journey.
What's included
23 videos4 assignments
Earn a career certificate
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
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Frequently asked questions
Yes, you can preview the first video and view the syllabus before you enroll. You must purchase the course to access content not included in the preview.
If you decide to enroll in the course before the session start date, you will have access to all of the lecture videos and readings for the course. You’ll be able to submit assignments once the session starts.
Once you enroll and your session begins, you will have access to all videos and other resources, including reading items and the course discussion forum. You’ll be able to view and submit practice assessments, and complete required graded assignments to earn a grade and a Course Certificate.
More questions
Financial aid available,